Privacy Policy
Last updated: [July 28, 2026]
Shady Grove Campground (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you use our website, make a reservation, or communicate with us.
Information We Collect
When you book a stay or contact us, we may collect:
Name
Email address
Mobile phone number
Reservation details (dates, site, equipment type, payment-related information)
Other information you provide (messages, special requests, etc.)
We collect this information when you submit a reservation on our website, call or text our office, or otherwise communicate with us.
How We Use Your Information
We use your information to:
Process and manage campground reservations
Send email confirmations and reservation-related updates
Send text message (SMS/MMS) confirmations and reservation-related updates, when you provide a mobile number
Respond to your questions and provide customer support
Operate and improve our booking systems
We do not use your contact information to send unrelated marketing texts unless you have separately agreed to receive them.
Email Communications
If you provide an email address when booking, we may send emails about your reservation, including confirmation details and links to manage your booking.
You may contact us at any time to update your email address or ask questions about emails you receive from us.
Contact: 970-664-2218 or gocamp@shadygrovecg.com
Text Message (SMS/MMS) Communications
If you provide a mobile phone number when booking, you may receive automated and non-automated text messages related to your reservation, such as:
Reservation confirmations
Check-in or reservation updates
Links to manage your reservation
Message frequency varies based on your reservation activity (typically a small number of messages per booking).
Message and data rates may apply. Contact your mobile carrier for details.
Opt-In
By providing your mobile phone number during the booking process and completing a reservation, you consent to receive reservation-related text messages at the number you provided.
Opt-Out
You can opt out of text messages at any time by replying STOP to any message from us. After you opt out, we will send a confirmation message and will no longer send reservation-related texts to that number unless you book again and provide consent again.
For help with text messages, reply HELP or contact us at 970-664-2218.
How We Share Information
We do not sell your personal information.
We do not share your mobile phone number or text messaging consent with third parties for their own marketing purposes.
We may share information with service providers that help us operate our business, such as:
Booking and reservation systems
Email delivery providers
Text messaging providers (e.g., Twilio) used solely to deliver messages on our behalf
These providers may only use your information to perform services for us.
We may also disclose information if required by law or to protect our rights, guests, or property.
Data Retention
We keep reservation and contact information for as long as needed to manage your reservation, comply with legal obligations, resolve disputes, and maintain business records.
Security
We use reasonable administrative and technical measures to protect your information. No method of transmission or storage is completely secure.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the most recent version. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our email/text practices, contact us:
Shady Grove Campground
[Physical address, if you want to include it]
Phone: 970-664-2218
Email: gocamp@shadygrovecg.com
Website: https://www.campshadygrove.com